Frequently Asked Questions

FREE SHIPPING FOR ONLINE ORDERS OVER £350 Interest Free Finance on Furniture, Dining Table Sets, Wardrobes, Beds and Mattresses and Sofas

FINANCE 0% INTEREST FREE CREDIT Pendle Village Furniture Serving customers in and around Lancashire since 1997 trusted by million of our customers

CELEBRATING 25+ YEARS

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We're here to help. You'll find some frequently asked questions to assist you below.

Where are you based in the UK and Do you have a furniture showroom?

Ans : We are located in Pendle Village mill, at Junction 12 M65, next to B&Q Nelson. Our address is Pendle Village, Hollin Bank, Brierfield, BB9 5NG, United Kingdom. The store is over 120,000 sq ft, offering a wide variety of departments including two large furniture showrooms to discover all your furniture and home decor needs.
If you wish to visit our showroom, for directions please contact us on 01282 442 426 or email us at hello@pendlevillagefurniture.co.uk

How big is your showroom and do you display everything what's on your website?

Our Furniture & Interiors showrooms are split over two huge floors. We offer furniture for every room in the home, from dining tables and chairs, to sofas, sideboards, beds, mattresses and wardrobes. Please be aware that we do have online exclusive products which aren’t available to view in our showroom.

Is online shopping at Pendle Village Furniture secure?

Your confidence is our top priority. We have made significant investments in state-of-the-art website security, guaranteeing comprehensive protection for all transactions and the secure handling of personal information. Shop with peace of mind at Pendle Village Furniture.

Do you deliver outside the UK?

Currently, we don’t deliver overseas, what we can do is deliver to any UK mainland port for you to make your own shipping arrangements.

What is the anticipated wait time for my order?

You can locate the estimated delivery date on each product page. Delivery lead times may differ across products, and occasional delays may arise. Rest assured, we'll keep you updated on any changes. Refer to the specific product listings for more details.

Will I incur delivery charges?

Ans: Our delivery is free on orders over £350 in most areas. However, please be aware that additional charges may apply in certain areas. Kindly review our Delivery Policy for more details.

Do you price match?

Absolutely! At Pendle Village Furniture, we do offer a price match guarantee. We are committed to providing our customers with the best value. If you find the same product elsewhere at a lower price, we'll gladly match it. However, certain terms and conditions do apply. Please contact our customer service team for more details and to initiate the price match process. Your satisfaction is our priority, and we strive to ensure you get the best deals.

Do you offer a trial period on beds and mattresses and other Furniture Items?

Unfortunately, we do not offer a trial period on beds and mattresses. We recommend carefully reviewing product details, specifications, and customer reviews before making your purchase. If you have any specific concerns or questions, our customer service team is here to assist you. Feel free to reach out for more information or guidance. Your satisfaction is important to us, and we want to ensure you make an informed decision.

What if I want to return my order?

If you wish to return your order, it is possible, but we highly recommend reviewing our comprehensive return policy before initiating the return process. This will provide you with important details and guidelines to ensure a smooth and efficient return experience. Your satisfaction is important to us, and our customer service team is available to assist you with any questions or concerns you may have regarding the return process.

What if my new furniture doesn’t fit?

If your new furniture doesn't fit, Pendle Village Furniture cannot assume responsibility for issues related to access ways or fitting into your intended space. It is crucial for you to verify the dimensions before delivery, ensuring that doorways, stairways, and the designated area are measured accurately. Please take the necessary precautions to guarantee a seamless fit for your furniture.

Can I collect an online order myself?

Certainly! For the option of self-collection, kindly contact our customer service team. They will be more than happy to assist you in arranging the collection of your order. Contact us, and we'll make the necessary arrangements to ensure a smooth and convenient collection process for you.