Furniture Delivery Information - Pendle Village Furniture

FREE SHIPPING FOR ONLINE ORDERS OVER £350 Interest Free Finance on Furniture, Dining Table Sets, Wardrobes, Beds and Mattresses and Sofas

FINANCE 0% INTEREST FREE CREDIT Pendle Village Furniture Serving customers in and around Lancashire since 1997 trusted by million of our customers

CELEBRATING 25+ YEARS

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Delivery Policy

Our dedicated fleet of vehicles and trusted partners guarantee direct delivery right to your doorstep anywhere in the UK. Our skilled teams are experts at manoeuvring furniture through tight spaces and will not only transport your pieces but also place them exactly where you want them. Your satisfaction is our priority!

How long does it take for home delivery?

We use trusted courier companies to deliver our products, with various delivery options depending on the item. Each product listing includes the standard dispatch time specific to that product, so you can know when to expect your delivery.

Where in the UK do you deliver to?

Pendle Village Furniture offers FREE door delivery all over ENGLAND on orders over £350.

We do not provide White Glove Delivery options for these postcodes: AB, CA, DD, DG, EH, EX, FK, G, KA, KY, LA, ML, PA, PH, PL, TA, TD, TQ, TR

Delivery to the room of your choice.

By paying £19.99 extra, you can upgrade your FREE door delivery to Delivery to the room of your choice.

We advise you to upgrade if your order contents are heavy or bulky. This service is only applicable for deliveries in England & Wales.

Please note we do not deliver to Ireland and Chanel Islands

What is White Glove Premium Delivery?

White Glove Premium Delivery is the perfect choice for customers seeking the highest level of care and service. This premium enhancement is priced at 25% of your order value and includes:

a) Delivery to your preferred room
b) Unpacking and precise placement of furniture
c) Assembly of furniture if needed

This service is applicable for orders exceeding £600 and select brands. It is exclusively available for deliveries in England and Wales.

For specific products offering Free Premium Delivery, they are clearly indicated on the product listing. Opt for standard delivery for those items to enjoy this complimentary service.

How much will my delivery cost?

FREE Door Delivery for England and Wales on orders over £350

Excluded Postcodes & Areas

(a) Far-off postcodes PH, KW, PA, all Scottish Islands incur an added delivery surcharge of £79.99 regardless of order value. Please allow 7 to 14 days extra for delivery to Far-off postcodes. (We do not deliver to Remote Scotland - Northern Ireland, Ireland or any Offshore Islands or the following postcodes: BT - GY - HS - IM - IV - JE - PO(30-41) - ZE)

(b) We do not deliver to Channel Islands, Shetlands, Isles of Wight, Isles of Sicily & Orkney Island. However, we can deliver up to the nearest port, and the customer will have to arrange onward delivery. For more information, please do not hesitate to get in touch with us.

How long will delivery take?

We typically dispatch in-stock items within 5 to 10 working days using our reliable courier services. Estimated dispatch time may vary.

Please refer to individual product pages for specific delivery due dates and special order information.

How is the delivery arranged?

Upon the preparation of your order for dispatch, our delivery team will contact you to arrange a convenient delivery date and time. You will receive a specific day when our couriers have organized a route in your area.

In addition, a 4-hour delivery window will be provided for the expected arrival at your address. If the suggested delivery date is not suitable, our team will happily offer an alternative date, likely on their next visit to your area. Please note that time slots are approximate and may vary depending on traffic conditions.

Delivery Day Expectations:

Finally, the day when your order is going to be delivered!

Please ensure that you or someone you trust is available at the property to receive the delivery. If you have opted for the standard FREE delivery, the item will be delivered to your door. For heavy/bulky furniture, you may be required to assist the driver as most standard deliveries are done using one-man delivery.

If you anticipate difficulty assisting with heavy/bulky items, we recommend selecting our 2-Man delivery to the room of your choice option, which is charged at £19.99.

2-Man Delivery service is only applicable for deliveries in England & Wales.

If you have opted for Premium White Glove Delivery, expect the full premium service. Our drivers will unload the goods, take the furniture to the room of choice, unpack, assemble, and position it as per your requirements.

White Glove Delivery service is only applicable for deliveries in England & Wales.

Our deliveries are carried out in our own vans or through third-party courier services. Please ensure that the property is accessible for furniture lorries or vans. If we are unable to access the property or find it unsafe for drivers to deliver, we may refuse delivery, and a re-delivery may incur an additional charge to you.

Please note that free door delivery will be to your front door only. If you live in a flat or a high-rise building, delivery will be at the point of reception/concierge on the ground level. For Two-Man and White Glove deliveries to higher floor levels, it will be done only if a lift is available that is large enough to accommodate your furniture items.

What should I do once the item is delivered?

Upon delivery, carefully inspect the item to ensure it matches your order. Check for any damages to the item(s) or packaging. If you discover any issues, please note them on the delivery note before signing. This information is crucial for us to process claims with our suppliers and delivery company.

If you have any enquiries about the furniture details, please feel free to contact us:

Phone: 01282 442 426

Email: hello@pendlevillagefurniture.co.uk

I'm concerned about delivery access to my property?

Our delivery team is experienced in navigating tricky spaces, but it's essential to inform us of any potential difficulties upon arrival. If you anticipate issues, please notify us when we call to arrange delivery after placing your order. For pre-order concerns, feel free to contact us at 01282 442426.

In certain areas, our larger vehicles may face challenges in small, narrow lanes. If you foresee access issues on your road, please advise us in advance. We are flexible and can explore alternatives, such as delivering to a different address or meeting you at a more accessible location, to ensure a successful and hassle-free delivery. Typically, we offer a Two-man room-of-choice delivery for larger furniture items and curbside delivery on pallets for flooring. Assistance may be needed to move items inside your house, especially for larger pieces like mattresses and wardrobes. We cannot be held liable if the goods do not fit, so please check door-frame and stairwell measurements before delivery.

Occasionally, deliveries may fail at the last minute due to unforeseen reasons. Therefore, it's crucial not to dispose of your old furniture (e.g. bed or mattress) until your new one has been successfully delivered.

Delivery Dates: Can I Choose a Specific Day?

We utilise a team of local drivers for our nearby deliveries, and for other regions, we rely on courier companies. As furniture items are delivered on certain dates in specific areas, it's challenging to guarantee a particular delivery day, but we make every effort to accommodate your preferences.

If You Are Local To Us:

If you are in proximity to our location, we will personally call you to coordinate the delivery and enquire about your preferred date. You can request and schedule the delivery date that suits you during this call.

If We Use a Courier Company:

For deliveries handled by courier companies, once they have collected the goods, they will reach out to you directly to arrange the delivery. Feel free to contact them to discuss the possibility of a specific delivery day or time. Please be aware that special requests may incur charges from the courier company, which will be your responsibility to settle.

Missed Delivery: What Happens Next?

Kindly note that our furniture items are heavy and require substantial resources for delivery. If, unfortunately, you miss the scheduled delivery on the planned day or date, please contact us promptly to rearrange the delivery.

It's important to be aware that rearranging the delivery is subject to a delivery charge. Even if the item initially indicated free delivery, charges may apply for the redelivery, and the amount may vary depending on the specific product.